Quick Contact
Ottawa office
466 Tremblay Road
Ottawa, ON K1G 3R1

Tel: 613-231-2266
Fax: 613-231-2345
Toll Free: 1-888-613-1234
Winnipeg office
1403 Kenaston Boulevard
Winnipeg, MB R3P 2T5

Tel: (204) 942-4438
Fax: (204) 943-5998
Toll Free: 1-888-204-1234

Careers in Ottawa

About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • group benefits consulting and plan marketing
  • plan administration and correspondence
  • claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations.

Do you value Service Beyond Expectations?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

  • you are a dynamic team player with problem-solving skills and lots of initiative; and
  • you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
  • please feel free to apply for the following available positions

* Most positions based in Ottawa require verbal and written fluency in both official languages.

DISABILITY CASE MANAGER 

ACCOUNTANT

PENSION ADMINISTRATOR, bilingual

CONSULTANT, Group Benefits

SERVICE COORDINATOR, bilingual

CLIENT ACCOUNTING ADMINISTRATOR MEPS, bilingual

CLIENT ACCOUNTING ADMINISTRTOR SEPS, bilingual

PENSION CLERK, bilingual


Disability Case Manager

Job Summary

The Disability Case Manager is required to process short-term disability claims for payment, by applying established policies and procedures. The Disability Case Manager also provides administrative support to clients, members, and insurers and does so in such a way to allow effective and prompt processing of all disability claims. In addition, the Disability Case Manager is to provide direct liaison with Trustees, employers, and members, and to provide information regarding procedures and claim status to the plan consultants and other company staff as needed. The Disability Case Manager is responsible for preparing duty related correspondence, responding to client inquiries, administering long term disability claims, administering weekly indemnity claims, and preparing specific group reports on a weekly and/or monthly basis.

Qualifications

The Disability Case Manager requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 3 years of related work experience in the area of benefits administration is expected.

The Disability Case Manager must possess:

  • A strong vocabulary of medical terminology.
  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to handle emotionally difficult issues maturely and stand up well under pressure.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The Disability Case Manager is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Accountant

Job Summary

The Accountant is responsible to administer the company’s accounting system in such a way as to enable the smooth operation and administration of the department.
The Accountant is responsible for the preparation and/or review of monthly financial reporting packages for client accounts, assuming a supporting consulting role in providing accounting technical expertise to other departments and developing, implementing, and maintaining quality assurance via internal control systems. The Client Accountant may also communicate with auditors, perform bookkeeping tasks, maintain up-to-date and accurate records of daily transactions, complete bank reconciliations, post general journal entries, prepare tax payments, and other accounting duties.

Qualifications

The Client Accountant requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. 1 to 2 years of related work experience in accounting or bookkeeping is expected.

The Accountant must possess:

  • A clear understanding of generally accepted accounting principles.
  • Experience in auditing practices, financial statement preparations and review, and experience using accounting software, such as Sage 50.
  • Superior data entry skills and strong mathematical and reconciliation skills.
  • Sound knowledge of Microsoft Office, specifically of Microsoft Excel, and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.
  • Bilingualism in both official languages.

The ideal candidate would also possess:

The Client Accountant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Pension Administrator, bilingual

Job Summary

The Pension Administrator provides administrative services to Pension Plans in such a way as to enable the smooth operation and administration of the plans. In addition, the Pension Administrator acts as a direct liaison with Trustees, employers, and members, and provides information regarding the operation or procedures to the plan consultants or other company staff as needed.The Pension Administrator is responsible for daily file processing and pension administration related activities.

Qualifications

The Pension Administrator requires a secondary school diploma and the completion of post-secondary courses in a related field. 1 to 2 years of related work experience in an office environment is expected.

The Pension Administrator must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Sound knowledge of pension related terminology.
  • The ability to extract, interpret, and simplify information from various technical sources.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • Superior data entry skills, as well as strong mathematical and reconciliation skills.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Knowledge of the administration of Pension Benefits and of the particular policies for each of the administered groups.
  • Experience processing electronic documents.

The Pension Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Consultant, Group Benefits 

Job Summary

Reporting to the President, the Consultant is to provide leadership as well as manage multi-functional activities, including client benefit plan, and /or trust funds, analyzing financial reports, interacting with providers and ensuring highest levels of customer service in all respects and at all times.

Qualifications

The Consultant requires a post-secondary degree and at least 3-5 years of related work experience in group benefits is expected.

The Consultant should possess:

  • A valid Life Insurance License in Ontario and/or Quebec
  • Sound knowledge of group benefits, Microsoft Office, and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills, ideally in both official languages.
  • Superior data entry skills and strong mathematical and reconciliation skills.
  • The demonstrated ability to learn and master new software and technology.
  • The demonstrated ability to build new customer relations and the ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The Consultant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Service Coordinator, bilingual 

Job Summary

The Service Coordinator provides administrative and clerical support to the Consultants within the Consulting Department with respect to booklet reviews, renewals, marketing exercises, reports, presentations, meeting preparation, servicing clients, and general technical assistance and support. The Service Coordinator will also coordinate the setup of new groups and liaise with the Group Administration Department, Claims Department, and the Information Technology Department. The Service Coordinator will work closely with the Consultants, department managers, and team leaders, and will participate in special projects as required.

Qualifications

The Service Coordinator requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. 3 to 5 years of related work experience in an office environment is expected.

The Service Coordinator must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • Strong mathematical and reconciliation skills.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • A professional designation in the benefits industry (CEBS).
  • Experience generating graphs for reporting purposes.

The Service Coordinator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Client Accounting Administrator MEPS, bilingual

Job Summary

The Client Accounting Administrator provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations, beneficiaries, etc. 

The Client Accounting Administrator is also responsible for preparation of premium reports, data entry for billings and reports, customer service, and verification of billings and remittances.

Qualifications

The Client Accounting Administrator requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 1 year of related work experience in an office environment is expected.

The Client Accounting Administrator must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The demonstrated ability to learn and master new software and technology.
  • Superior data entry skills and strong mathematical and reconciliation skills.
  • Practical knowledge of accounting/bookkeeping theories and practices and banking procedures.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.
  • Experience in the benefits and/or insurance industry.
  • Experience using accounting software and processing electronic documents.

The ideal candidate would also possess:

The Client Accounting Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

 


Client Accounting Administrator SEPS, bilingual

Job Summary

The Client Accounting Administrator provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations, beneficiaries, etc. 

The Client Accounting Administrator is also responsible for preparation of premium reports, data entry for billings and reports, customer service, and verification of billings and remittances.

Qualifications

The Client Accounting Administrator requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 1 year of related work experience in an office environment is expected.

The Client Accounting Administrator must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The demonstrated ability to learn and master new software and technology.
  • Superior data entry skills and strong mathematical and reconciliation skills.
  • Practical knowledge of accounting/bookkeeping theories and practices and banking procedures.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.
  • Experience in the benefits and/or insurance industry.
  • Experience using accounting software and processing electronic documents.

The ideal candidate would also possess:

The Client Accounting Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

 


Job Summary
The Pension Clerk provides administrative support to the Pension Department in such a way as to ensure the smooth operation and administration of the Pension Department.
The Pension Clerk is responsible for supporting to the Pension Department in such areas as correspondence, calculations, reconciliation of payment registries, electronic data and document management, projects, mail outs and other tasks as required. Additionally, the Pension Clerk learns basic pension terminology and procedures in order to assist with file processing and correspondence related to follow ups, enrolments, address changes, beneficiary changes and other work as required.
Qualifications
The Pension Clerk requires a secondary school diploma and the completion of post-secondary courses in a related field. At least 1 year of related work experience in an office environment is expected.
The Pension Clerk must possess:
• Sound knowledge of Microsoft Office and standard office administration procedures.
• Basic knowledge of pension related terminology.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills, as well as strong mathematical and reconciliation skills.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.
The ideal candidate would also possess:
• Knowledge of the administration of Pension Benefits and of the particular policies for each of the administered groups.
The Pension Clerk is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Pension Clerk, bilingual

Job Summary

The Pension Clerk provides administrative support to the Pension Department in such a way as to ensure the smooth operation and administration of the Pension Department.

The Pension Clerk is responsible for supporting to the Pension Department in such areas as correspondence, calculations, reconciliation of payment registries, electronic data and document management, projects, mail outs and other tasks as required. Additionally, the Pension Clerk learns basic pension terminology and procedures in order to assist with file processing and correspondence related to follow ups, enrolments, address changes, beneficiary changes and other work as required.

Qualifications

The Pension Clerk requires a secondary school diploma and the completion of post-secondary courses in a related field. At least 1 year of related work experience in an office environment is expected.

The Pension Clerk must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Basic knowledge of pension related terminology.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • Superior data entry skills, as well as strong mathematical and reconciliation skills.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Knowledge of the administration of Pension Benefits and of the particular policies for each of the administered groups.

The Pension Clerk is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

Interested applicants should forward a resume and covering letter stating their salary expectations to the Human Resources Generalist  at:

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

 

employee benefits specialists
Important forms
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Pre-authorized deposit forms
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Pre-authorized payment forms (Ottawa only)
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December 12, 2017
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