Quick Contact
Ottawa office
466 Tremblay Road
Ottawa, ON K1G 3R1

Tel: 613-231-2266
Fax: 613-231-2345
Toll Free: 1-888-613-1234
Winnipeg office

Mailing address:
P.O. Box 764
Winnipeg, MB R3C 2L4

Street address:
Unit 1391,
1403 Kenaston Blvd.
Winnipeg, MB R3P 2T5

Tel: (204) 942-4438
Fax: (204) 943-5998
Toll Free: 1-888-204-1234

Careers in Ottawa

About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • group benefits consulting and plan marketing
  • plan administration and correspondence
  • claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations. In 2015, Coughlin partnered with People Corporation, a leading national provider of group benefits, group retirement and human resource solutions. 

Do you value Service Beyond Expectations?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

  • you are a dynamic team player with problem-solving skills and lots of initiative; and
  • you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
  • please feel free to apply for the following available positions.

  • VOLUNTARY LIFE ADMINISTRATOR
  • CONSULTANT
  • CLAIMS ASSESSOR
  • ADMINISTRATIVE ASSISTANT 
  • PENSION ADMINISTRATOR 

    * Most positions based in Ottawa require verbal and written fluency in both official languages.


    VOLUNTARY LIFE ADMINISTRATOR, BILINGUAL

     Job Summary

    The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans.  In addition he/she is to provide direct liaison with the members of these groups. 

    The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

    Qualifications

    The Voluntary Life Administrator requires a secondary school diploma and the completion of some related post-secondary courses. At least 1 year of related work experience in an office environment is expected.

     The Voluntary Life Administrator must possess:

    • A good understanding of the administration of Life Insurance Benefits and related terminology.
    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • Superior data entry skills, as well as strong mathematical and reconciliation skills.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.

     The ideal candidate would also possess:

    • Experience in the administration of benefits for unionized environments.
    • Experience processing electronic documents.

    The Voluntary Life Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply


    CONSULTANT 

    Job Summary
    Reporting to the President, the Consultant is to provide leadership as well as manage multi-functional activities, including client benefit plan, and /or trust funds, analyzing financial reports, interacting with providers and ensuring highest levels of customer service in all respects and at all times.
    Qualifications
    The Consultant requires a post-secondary degree and at least 3-5 years of related work experience in group benefits is expected.
    The Consultant should possess:
    • A valid Life Insurance License in Ontario and/or Quebec
    • Sound knowledge of group benefits, Microsoft Office, and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills, ideally in both official languages.
    • Superior data entry skills and strong mathematical and reconciliation skills.
    • The demonstrated ability to learn and master new software and technology.
    • The demonstrated ability to build new customer relations and the ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.
    The Consultant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned.

    Job Summary

    Reporting to the President, the Consultant is to provide leadership as well as manage multi-functional activities, including client benefit plan, and /or trust funds, analyzing financial reports, interacting with providers and ensuring highest levels of customer service in all respects and at all times.

    Qualifications

    The Consultant requires a post-secondary degree and at least 3-5 years of related work experience in group benefits is expected.

    The Consultant should possess:

    • A valid Life Insurance License in Ontario and/or Quebec
    • Sound knowledge of group benefits, Microsoft Office, and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills, ideally in both official languages.
    • Superior data entry skills and strong mathematical and reconciliation skills.
    • The demonstrated ability to learn and master new software and technology.
    • The demonstrated ability to build new customer relations and the ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence. 

    The Consultant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply

     


     CLAIMS ASSESSOR, BILINGUAL 

     

    Job Summary

    The Claims Assessor is required to handle the daily volume of telephone inquiries as well as process group plan member health & dental claims by applying established policies and procedures, and to respond to inquiries related to claims, benefits payable, and general group plan policies.

    The Claims Assessor is responsible for assessing medical and/or dental claims by applying a wide range of parameters for our group plans, responding to inquiries (either by telephone, written, web portal, e-mail, and/or walk-in), and performing other related administrative duties.

    Qualifications

    The Claims Assessor requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected.

    The Claims Assessor must possess:

    • A good vocabulary of medical and dental terminology.
    • Sound knowledge in the concept of group or individual benefits administration.
    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • The demonstrated ability to learn and master new software and technology.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • The ability to maintain good public relations, both within and outside the organization.
    • The ability to extract and interpret or simplify information from various technical sources.
    • Strong mathematical and organizational skills, the ability to prioritize and multi-task, and the
    • ability to manage time effectively.
    •  The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.
    • The ideal candidate would also possess:
    • Training in industry related courses provided by CEBS (Certified Employee Benefits Specialists),
    • LOMA (Life Office Management Association), or the ICA (International Claims Association).
    • Experience processing electronic claims.

    The Claims Assessor is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to providevaluable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply


     ADMINISTRATIVE COORDINATOR, BILINGUAL

    Job Summary

    The Administrative Coordinator provides administrative and clerical support to the Consultants within the Individual Financial Services Department with respect to investments and life insurance administration and actively contributes to the attainment of business objectives within the Individual Financial Services Department.

    The Administrative Coordinator is responsible for customer service, the completion of all investment/insurance transactions, scheduling appointments, and performing other related duties

    Qualifications

    The Administrative Coordinator requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. 3 to 5 years of related work experience in an office environment is expected.

    The Administrative Coordinator must possess:

    • Sound knowledge of Microsoft Office and standard office administration procedures.

    • Excellent grammatical, spelling, and communication skills in both official languages.

    • Strong mathematical and reconciliation skills.

    • The ability to maintain good public relations, both within and outside the organization.

    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.

    • The ability to adhere to existing company policies and procedures.

    • The ability to use tact and discretion to maintain information in the strictest of confidence.

    •  The ideal candidate would also possess:

    • The completion of courses related to financial investments, mutual funds and insurance.

    • Experience with investment related or accounting software as well as insurance software.

    The Administrative Coordinator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the consultant. 

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply


    PENSION ADMINISTRATOR, BILINGUAL

    Job Summary

    The Pension Administrator provides administrative services to Pension Plans in such a way as to enable the smooth operation and administration of the plans. In addition, the Pension Administrator acts as a direct liaison with Trustees, employers, and members, and provides information regarding the operation or procedures to the plan consultants or other company staff as needed.

    The Pension Administrator is responsible for daily file processing and pension administration related activities.

    Qualifications

    The Pension Administrator requires a secondary school diploma and the completion of post-secondary courses in a related field. 1 to 2 years of related work experience in an office environment is expected.

    The Pension Administrator must possess:

    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Sound knowledge of pension related terminology.
    • The ability to extract, interpret, and simplify information from various technical sources.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • Superior data entry skills, as well as strong mathematical and reconciliation skills.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.

    The ideal candidate would also possess:

    • Knowledge of the administration of Pension Benefits and of the particular policies for each of the administered groups.
    • Experience processing electronic documents.

    The Pension Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply

    employee benefits specialists
    Personal financial programs for you and your family.