Quick Contact
Ottawa office
466 Tremblay Road
Ottawa, ON K1G 3R1

Tel: 613-231-2266
Fax: 613-231-2345
Toll Free: 1-888-613-1234
Winnipeg office
1403 Kenaston Boulevard
Winnipeg, MB R3P 2T5

Tel: (204) 942-4438
Fax: (204) 943-5998
Toll Free: 1-888-204-1234

Careers in Ottawa

About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • group benefits consulting and plan marketing
  • plan administration and correspondence
  • claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations.

Do you value Service Beyond Expectations?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

  • you are a dynamic team player with problem-solving skills and lots of initiative; and
  • you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
  • please feel free to apply for the following available positions

* Most positions based in Ottawa require verbal and written fluency in both official languages.

DISABILITY CLAIMS ADMINISTRATOR, bilingual (Ott)

(12-14 month term contract)

PENSION ADMINISTRATOR, bilingual (Ott)

CLAIMS ASSESSOR, bilingual  (Ott)

CLAIMS ASSESSOR, bilingual  (Ott)

(12 - 14 month term contract)

VOLUNTARY LIFE ASSISTANT, bilingual (Ott)


 

DISABILITY CLAIMS ADMINISTRATOR, bilingual

(12-14 month term contract)

Job Summary

The Disability Claims Administrator is responsible to provide administrative support and assistance to the Disability Claims department and does so in such a way as to enable the smooth operation of the department.

The Disability Claims Administrator is responsible for processing short-term disability claims for payment, by applying established policies and procedures. The Disability Claims Administrator is responsible for the administration of LTD claims with the designated LTD insurance carrier. The Disability Claims Administrator also provides administrative support to clients, members, and insurers and does so in such a way to allow effective and prompt processing of all disability claims.

The Disability Claims Administrator is responsible for preparing duty related correspondence, responding to client inquiries, administering long term disability claims, administering weekly indemnity claims, assisting the disability team and Manager with administrative functions, and preparing specific group reports on a weekly, monthly or quarterly basis.

Qualifications

The Disability Claims Administrator requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset.  2 years of related work experience in an office environment is expected.

The Disability Claims Administrator must possess:

  • A strong vocabulary of medical terminology.
  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to handle emotionally difficult issues maturely and stand up well under pressure.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The Disability Claims Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources & Operations Manager.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 


Pension Administrator, bilingual

Job Summary

The Pension Administrator provides administrative services to Pension Plans in such a way as to enable the smooth operation and administration of the plans. In addition, the Pension Administrator acts as a direct liaison with Trustees, employers, and members, and provides information regarding the operation or procedures to the plan consultants or other company staff as needed.  The Pension Administrator is responsible for daily file processing and pension administration related activities.

Qualifications

The Pension Administrator requires a secondary school diploma and the completion of post-secondary courses in a related field.  1 to 2 years of related work experience in an office environment is expected.

The Pension Administrator must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Sound knowledge of pension related terminology.
  • The ability to extract, interpret, and simplify information from various technical sources.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • Superior data entry skills, as well as strong mathematical and reconciliation skills.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Knowledge of the administration of Pension Benefits and of the particular policies for each of the administered groups.
  • Experience processing electronic documents.

The Pension Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 


Claims Assessor, bilingual

Job Summary

The Claims Assessor is required to handle the daily volume of telephone inquiries as well as process group plan member health & dental claims by applying established policies and procedures, and to respond to inquiries related to claims, benefits payable, and general group plan policies.   

The Claims Assessor is responsible for assessing medical and/or dental claims by applying a wide range of parameters for our group plans, responding to inquiries (either by telephone, written, web portal, e-mail, and/or walk-in), and performing other related administrative duties.  

Qualifications

The Claims Assessor requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset.   At least 1 year of related work experience in an office environment is expected.

The Claims Assessor must possess:

  • A good vocabulary of medical and dental terminology.
  • Sound knowledge in the concept of group or individual benefits administration.
  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • The demonstrated ability to learn and master new software and technology.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • The ability to extract and interpret or simplify information from various technical sources. 
  • Strong mathematical and organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Training in industry related courses provided by CEBS (Certified Employee Benefits Specialists), LOMA (Life Office Management Association), or the ICA (International Claims Association).
  • Experience processing electronic claims.

The Claims Assessor is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Claims Assessor, bilingual

 (12-14 month term contract)

Job Summary

The Claims Assessor is required to handle the daily volume of telephone inquiries as well as process group plan member health & dental claims by applying established policies and procedures, and to respond to inquiries related to claims, benefits payable, and general group plan policies.   

The Claims Assessor is responsible for assessing medical and/or dental claims by applying a wide range of parameters for our group plans, responding to inquiries (either by telephone, written, web portal, e-mail, and/or walk-in), and performing other related administrative duties.  

Qualifications

The Claims Assessor requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset.   At least 1 year of related work experience in an office environment is expected.

The Claims Assessor must possess:

  • A good vocabulary of medical and dental terminology.
  • Sound knowledge in the concept of group or individual benefits administration.
  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • The demonstrated ability to learn and master new software and technology.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • The ability to extract and interpret or simplify information from various technical sources. 
  • Strong mathematical and organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Training in industry related courses provided by CEBS (Certified Employee Benefits Specialists), LOMA (Life Office Management Association), or the ICA (International Claims Association).
  • Experience processing electronic claims.

The Claims Assessor is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


Voluntary Life Assistant, bilingual

Job Summary

The Voluntary Life Assistant provides administrative support to the Voluntary Life Department, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans.

The Voluntary Life Assistant is responsible for the processing of a variety of administrative duties such as database maintenance, filing/records management, customer service, and/or works on related special administrative assignments.

Administrative duties to other departments may be assigned as required.

Qualifications

The Voluntary Life Assistant requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected.

The Voluntary Life Assistant must possess:

  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • Superior data entry skills, as well as strong mathematical and reconciliation skills.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • A good understanding of the administration of Life Insurance Benefits and related terminology.

The Voluntary Life Assistant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca


 

 

Pension Assistant, bilingual

 

Job Summary

The Pension Assistant provides administrative support to the Pension Department in such a way as to ensure the smooth operation and administration of the Pension Department.

 

The Pension Assistant is responsible for electronic data and document management, assisting the Pension Department with special projects, supporting the Pension Department in such areas as data entry, correspondence, and other administrative tasks if required, and supporting other departments with special projects, filing, and scanning. The Pension Assistant also provides back up support to the reception team and the Pension Clerk.

 

 

Qualifications

The Pension Assistant requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected.

 

The Pension Assistant must possess:

       Sound knowledge of Microsoft Office and standard office administration procedures.

       Excellent grammatical, spelling, and communication skills in both official languages.

       Superior data entry skills, as well as strong mathematical and reconciliation skills.

       The ability to maintain good public relations, both within and outside the organization. 

       Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.

       The ability to adhere to existing company policies and procedures.

       The ability to use tact and discretion to maintain information in the strictest of confidence.

 

The ideal candidate would also possess:

       Experience working at a reception desk.

 

The Pension Assistant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

 

 

 

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources & Operations Manager.

 

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

employee benefits specialists
Important forms
Dental - Medical Claim Forms
Dental & medical claim forms
Pre-authorized deposit forms
Pre-authorized deposit forms
Pre-authorized payment forms (Ottawa only)
Pre-authorized payment forms (Ottawa only)
If you share our dedication of providing Service Beyond Expectations™...
Personal financial programs for you and your family.
What's new
March 31, 2020
UPDATE: COVID-19 Coughlin & Associates Ltd. is act...