Quick Contact
Ottawa office
466 Tremblay Road
Ottawa, ON K1G 3R1

Tel: 613-231-2266
Fax: 613-231-2345
Toll Free: 1-888-613-1234
Winnipeg office

Mailing address:
P.O. Box 764
Winnipeg, MB R3C 2L4

Street address:
Unit 1391,
1403 Kenaston Blvd.
Winnipeg, MB R3P 2T5

Tel: (204) 942-4438
Fax: (204) 943-5998
Toll Free: 1-888-204-1234

Careers in Ottawa

About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • group benefits consulting and plan marketing
  • plan administration and correspondence
  • claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations. In 2015, Coughlin partnered with People Corporation, a leading national provider of group benefits, group retirement and human resource solutions. 

Do you value Service Beyond Expectations?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

  • you are a dynamic team player with problem-solving skills and lots of initiative; and
  • you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
  • please feel free to apply for the following available positions.

  • GROUP BENEFITS MANAGER
  • CLAIMS CLERK, bilingual
  • ADMINISTRATIVE COORDINATOR 
  • VOLUNTARY LIFE ADMINISTRATOR
  • CLIENT ACCOUNT CLERK
  • VOLUNTARY LIFE ASSISTANT
  • DISABILITY CLAIMS ADMINISTRATOR

    * Most positions based in Ottawa require verbal and written fluency in both official languages.

     


    GROUP BENEFITS MANAGER

    Job Summary

    The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to provide direct liaison with the members of these groups.
    The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

    The Group Benefits Manager provides leadership as well as manages multi-functional activities of the Group Benefits Administration Department, in such a way as to enable the smooth operation and administration of Coughlin’s plans. The Manager is responsible to ensure that the administrative processes and procedures support the effective and efficient delivery of quality services to our clients. Responsibilities include establishing policies and procedures, as well as internal controls, personnel planning to include coaching and directing staff and providing support to the management and consulting teams. The Manager is also responsible to set goals, resolve problems, and make decisions that enhance the department’s effectiveness as well as reporting on statistical data and determining priorities based on overall organizational goals.  The Manager is responsible for project management, coordinating and participating in the integration of system changes as well as participating in strategic planning initiatives.  

    Qualifications

    The Group Benefits Manager requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 5 years of related work experience in accounting or benefits administration and at least 3 years of supervisory experience is expected.

    The Group Benefits Manager must possess:

    • Comprehensive knowledge of the administration surrounding group benefits plans.
    • Strong leadership abilities, to include; inspire, motivate and lead employees, excellent interpersonal skills, coordinating workflow and training plans, motivating a team, motivating individual performance, and preparing and delivering performance development evaluations.
    • The demonstrated ability to successfully manage multi-functional activities and to function competently in a team environment.
    • The ability to manage change while aligning and adjusting milestones and targets in order to maintain forward momentum along with the ability to anticipate, plan, monitor progress and adjust as needed. 
    • The ability to create positive atmospheres and an overall team culture that is open, transparent, positive, future-focused and able to deliver success
    • The ability to function with a high degree of independence and considerable discretion.
    • The ability to act independently as a representative for the management team. 
    • Sound knowledge of Microsoft Office, accounting software, and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills.
    • Excellent analytical, reasoning and problem solving skills along with strong mathematical and reconciliation skills.
    • Knowledge of the principals of accounting practices and banking procedures.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively to meet numerous, conflicting, and the ability to respond quickly and efficiently to changing deadlines.
    • The ability to adhere to and enforce existing company policies and procedures.
    • The ability to deal maturely with issues and stand up well under pressure.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.

    The ideal candidate would also possess:

    • Bilingualism in both official languages.
    • Project Management experience.
    • Knowledge and experience of LEAN Management Principles.
    • System integration experience.
    • CEBS designation.

    The Group Benefits Manager is responsible to work extended hours as requested or as required to meet the job demands and must agree to do other projects and duties as assigned by the Vice-President of Operations. 

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply


    ADMINISTRATIVE COORDINATOR, bilingual

    Job Summary

    The Administrative Coordinator provides administrative and clerical support to the Consultants within the Individual Financial Services Department with respect to investments and life insurance administration and actively contributes to the attainment of business objectives within the Individual Financial Services Department.

    The Administrative Coordinator is responsible for customer service, the completion of all investment/insurance transactions, scheduling appointments, and performing other related duties. 

    Qualifications

    The Administrative Coordinator requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. 3 to 5 years of related work experience in an office environment is expected.

    • The Administrative Coordinator must possess:
    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • Strong mathematical and reconciliation skills.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.

    The ideal candidate would also possess:

    • The completion of courses related to financial investments, mutual funds and insurance.
    • Experience with investment related or accounting software as well as insurance software.

    The Administrative Coordinator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the consultant.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply

     


    Voluntary Life Administrator, bilingual 

     Job Summary

    The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans.  In addition he/she is to provide direct liaison with the members of these groups. 

    The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

    Qualifications

    The Voluntary Life Administrator requires a secondary school diploma and the completion of some related post-secondary courses. At least 1 year of related work experience in an office environment is expected.

     The Voluntary Life Administrator must possess:

    • A good understanding of the administration of Life Insurance Benefits and related terminology.
    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • Superior data entry skills, as well as strong mathematical and reconciliation skills.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.

     The ideal candidate would also possess:

    • Experience in the administration of benefits for unionized environments.
    • Experience processing electronic documents.

    The Voluntary Life Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply


    CLIENT ACCOUNT CLERK

     Job Summary

    The Client Account Clerk provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans.  This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, enrolments, terminations, beneficiaries, etc. 

    The Client Account Clerk is also responsible for the preparation of premium reports, data entry, reconciliations, customer service, filing, and verification of billings and remittances. 

    Qualifications

    The Client Account Clerk must possess:

    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • Superior data entry skills and strong mathematical and reconciliation skills.
    • The demonstrated ability to learn and master new software and technology.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time   effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence. 

    The ideal candidate would also possess:

    • Experience in the benefits and/or insurance industry.
    • Experience using accounting software.

    The Client Account Clerk is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply

     


     

    VOLUNTARY LIFE ASSISTANT 

     Job Summary

    The Voluntary Life Assistant provides administrative support to the Voluntary Life Department, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans.

    The Voluntary Life Assistant is responsible for the processing of a variety of administrative duties such as database maintenance, filing/records management, customer service, and/or works on related special administrative assignments.

    Administrative duties to other departments may be assigned as required.

    Qualifications

    The Voluntary Life Assistant requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected. 

    The Voluntary Life Assistant must possess:

    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • Superior data entry skills, as well as strong mathematical and reconciliation skills.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.
    • The ideal candidate would also possess:
    • A good understanding of the administration of Life Insurance Benefits and related terminology.

    The Voluntary Life Assistant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply 

     


    DISABILITY CLAIMS ADMINISTRATOR

    Job Summary

    The Disability Claims Administrator is responsible to provide administrative support and assistance to the Disability Claims department and does so in such a way as to enable the smooth operation of the department.

    The Administrator is responsible for processing short-term disability claims for payment, by applying established policies and procedures. The job-holder is responsible for the administration of LTD claims with the designated LTD insurance carrier and also provides administrative support to clients, members, and insurers. The administrator does so in such a way to allow effective and prompt processing of all disability claims.

    The incumbent is responsible for preparing duty related correspondence, responding to client inquiries, administering LTD claims, administering weekly indemnity claims, assisting the disability team and Manager with administrative functions, and preparing specific group reports on a weekly, monthly or quarterly basis.

    Qualifications

    The Disability Claims Administrator requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. 2 years of related work experience in an office environment is expected.

    The Disability Claims Administrator must possess:

    • A strong vocabulary of medical terminology.
    • Sound knowledge of Microsoft Office and standard office administration procedures.
    • Excellent grammatical, spelling, and communication skills in both official languages.
    • The ability to maintain good public relations, both within and outside the organization.
    • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
    • The ability to handle emotionally difficult issues maturely and work well under pressure.
    • The ability to adhere to existing company policies and procedures.
    • The ability to use tact and discretion to maintain information in the strictest of confidence.

    The Disability Claims Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the Manager

    What’s in it for you?

    We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

    How to apply 

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