Quick Contact
Ottawa office
466 Tremblay Road
Ottawa, ON K1G 3R1

Tel: 613-231-2266
Fax: 613-231-2345
Toll Free: 1-888-613-1234
Winnipeg office

Mailing address:
P.O. Box 764
Winnipeg, MB R3C 2L4

Street address:
Unit 1391,
1403 Kenaston Blvd.
Winnipeg, MB R3P 2T5

Tel: (204) 942-4438
Fax: (204) 943-5998
Toll Free: 1-888-204-1234

Careers in Ottawa

About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

  • group benefits consulting and plan marketing
  • plan administration and correspondence
  • claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations. In 2015, Coughlin partnered with People Corporation, a leading national provider of group benefits, group retirement and human resource solutions. 

Do you value Service Beyond Expectations?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

  • you are a dynamic team player with problem-solving skills and lots of initiative; and
  • you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
  • please feel free to apply for the following available positions.

* Most positions based in Ottawa require verbal and written fluency in both official languages.

 


HUMAN RESOURCES GENERALIST, bilingual

Job Summary

The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to provide direct liaison with the members of these groups.
The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

The Human Resources Generalist is responsible for the efficient operation of the Human Resources functions of the organization. Duties will require access to selected confidential information.

The Human Resources Generalist is responsible for full-cycle talent acquisition including onboarding and off-boarding employees. The Human Resources Generalist is also responsible for the administration of compensation and benefits systems for general employees, including attendance record keeping, payroll submissions, job descriptions and evaluations, and benchmarking salaries. Other duties include maintaining the HRIS, health and safety committee participation, departmental and company policy & procedures maintenance, and overall HR statistic reporting. Participation will be required in various special projects. 

The Human Resources Generalist is also responsible to co-ordinate the planning of the company events and will support the HR & Operations Department as required.  

Qualifications

The Human Resources Generalist requires a post-secondary diploma or degree in Human Resources or a related field or equivalent training acquired from a combination of relevant work experience and education. At least 5 years of related work experience in human resources is expected.

The Human Resources Generalist must possess:

  • Experience in compensation strategies, full-cycle talent acquisition, creating and analyzing corporate policies, and project coordination.
  • Knowledge of employment and human rights legislation both federally and for Ontario and Manitoba.
  • Superior data entry skills, keen attention to detail, and sound mathematical skills.
  • Sound knowledge of Microsoft Office, including specific knowledge of Excel, Word, Outlook, Human Resources Management or Information Systems (HRMS/HRIS), and Content Management Systems (electronic documents, records, business processes).
  • Sound knowledge of standard office administration procedures.
  • Excellent grammatical, spelling, proofreading, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact, discretion, and maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • A Certified Human Resources Professional designation (CHRP).

The Human Resources Generalist is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How to apply

 


DISABILITY CASE MANAGER, bilingual

Job Summary

The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to provide direct liaison with the members of these groups.
The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

The Disability Case Manager is required to process short-term disability claims for payment, by applying established policies and procedures. The Disability Case Manager also provides administrative support to clients, members, and insurers and does so in such a way to allow effective and prompt processing of all disability claims. In addition, the Disability Case Manager is to provide direct liaison with Trustees, employers, and members, and to provide information regarding procedures and claim status to the plan consultants and other company staff as needed.    

The Disability Case Manager is responsible for preparing duty related correspondence, responding to client inquiries, administering long term disability claims, administering weekly indemnity claims, and preparing specific group reports on a weekly and/or monthly basis.  

Qualifications

The Disability Case Manager requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 3 years of related work experience in the area of benefits administration is expected.

The Disability Case Manager must possess:

  • A strong vocabulary of medical terminology.
  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to handle emotionally difficult issues maturely and stand up well under pressure.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The Disability Case Manager is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How to apply

 


CLAIMS CLERK, bilingual
Contract until September 2020

Job Summary

The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans. In addition he/she is to provide direct liaison with the members of these groups.
The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

The Claims Clerk is required to process group plan member health claims by applying established policies and procedures, respond to inquiries related to claims, benefits payable, and general group plan policies, and perform other related administrative duties.

Qualifications

The Claims Clerk requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected.

The Claims Clerk must possess:

  • A good vocabulary of medical terminology.
  • Sound knowledge in the concept of group or individual benefits administration.
  • Sound knowledge of Microsoft Office and standard office administration procedures.
  • The demonstrated ability to learn and master new software and technology.
  • Excellent grammatical, spelling, and communication skills in both official languages.
  • The ability to maintain good public relations, both within and outside the organization.
  • The ability to extract and interpret or simplify information from various technical sources. 
  • Strong mathematical and organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
  • The ability to adhere to existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

  • Experience processing electronic claims.

The Claims Clerk is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How to apply

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