About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

• group benefits consulting and plan marketing
• plan administration and correspondence
• claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations.

Do you value Service Beyond Expectations^™?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

• you are a dynamic team player with problem-solving skills and lots of initiative; and
• you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
• please feel free to apply for the following available positions

* Most positions based in Ottawa require verbal and written fluency in both official languages.

CLAIMS CLERK, bilingual

CLIENT ACCOUNTING ADMINISTRATOR MEPS. Bilingual

GROUP ADMINISTRATION ANALYST, bilingual

CLIENT ACCOUNTING ADMINISTRATOR, bilingual

VOLUNTARY LIFE ADMINISTRATOR, bilingual

PENSION ADMINISTRATOR, bilingual

CLIENT ACCOUNT ASSISTANT, bilingual

CLAIMS CLERK, bilingual

Job Summary

The Claims Clerk is required to process group plan member health claims by applying established policies and procedures, respond to inquiries related to claims, benefits payable, and general group plan policies, and perform other related administrative duties. 

Qualifications

The Claims Clerk requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected.

The Claims Clerk must possess:

•       A good vocabulary of medical terminology.

•       Sound knowledge in the concept of group or individual benefits administration.

• Sound knowledge of Microsoft Office and standard office administration procedures.
• The demonstrated ability to learn and master new software and technology.
• Excellent grammatical, spelling, and communication skills in both official languages.
• The ability to maintain good public relations, both within and outside the organization.
• The ability to extract and interpret or simplify information from various technical sources. 
• Strong mathematical and organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence. 

The ideal candidate would also possess:

• Experience processing electronic claims. 

The Claims Clerk is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today. 

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

Client Accounting Administrator MEPS, bilingual

Job Summary

The Client Accounting Administrator provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans.  This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, enrolments, terminations, beneficiaries, etc.  

The Client Accounting Administrator is also responsible for the preparation of premium reports, data entry, reconciliations, customer service, filing, and verification of billings and remittances. 

Qualifications

The Client Accounting Administrator requires a secondary school diploma and the completion of some post-secondary courses in a related field. At least 1 year of related work experience in an office environment is expected.

The Client Accounting Administrator must possess:

• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills and strong mathematical and reconciliation skills.
• The demonstrated ability to learn and master new software and technology.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time   effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence. 

The ideal candidate would also possess:

• Experience in the benefits and/or insurance industry.
• Experience using accounting software. 

The Client Accounting Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today. 

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

Group Administration Analyst, bilingual

Job Summary

The Group Administration Analyst provides analytical services to the Single- and Multi- Employer Plans in such a way to enable a smooth operation and administration of the plans. The Group Administration Analyst is responsible to review systems and procedures, prepare reports and recommendations, and perform related work as required or assigned. 

The Group Administration Analyst is responsible for conducting audits and reviews, Project Management, providing customer and Group Administration services, guiding employees, and performing related work as required or assigned. 

Qualifications

The Group Administration Analyst requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 3 years of related work experience in accounting or benefits administration. 

The Group Administration Analyst must possess:

• Sound knowledge of Microsoft Office with advanced Excel skills and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills.
• Superior data entry skills and strong mathematical and reconciliation skills.
• Strong knowledge of Finance/bookkeeping theories and practices and banking procedures.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively to meet numerous and conflicting deadlines.
• The ability to adhere to existing company policies and procedures.
• The ability to deal maturely with issues and stand up well under pressure.
• The ability to use tact and discretion to maintain information in the strictest of confidence. 

The ideal candidate would also possess:

• Knowledge of the Health & Welfare Plans administered, including the particular policies and collective agreements for each group.
• Experience using accounting software.
• CEBS designation.
• Bilingualism in both official languages. 

The Group Administration Analyst is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today. 

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Administrator. 

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. 

Please visit our website for more details: www.coughlin.ca

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

Client Accounting Administrator, bilingual

Job Summary

The Client Accounting Administrator provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans. This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations, beneficiaries, etc.  

The Client Accounting Administrator is also responsible for preparation of premium reports, data entry for billings and reports, customer service, and verification of billings and remittances. 

Qualifications

The Client Accounting Administrator requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 1 year of related work experience in an office environment is expected. 

The Client Accounting Administrator must possess:

• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• The demonstrated ability to learn and master new software and technology.
• Superior data entry skills and strong mathematical and reconciliation skills.
• Practical knowledge of accounting/bookkeeping theories and practices and banking procedures.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage           time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence. 

The ideal candidate would also possess:

• Experience in the benefits and/or insurance industry.
• Experience using accounting software and processing electronic documents.

The Client Accounting Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today. 

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist. 

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. 

Please visit our website for more details: www.coughlin.ca 

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

Voluntary Life Administrator, bilingual

 (12- 18 month term contract) 

Job Summary

 The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans.  In addition he/she is to provide direct liaison with the members of these groups. 

The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

Qualifications

The Voluntary Life Administrator requires a secondary school diploma and the completion of some related post-secondary courses. At least 1 year of related work experience in an office environment is expected.

The Voluntary Life Administrator must possess:

• A good understanding of the administration of Life Insurance Benefits and related terminology.
• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills, as well as strong mathematical and reconciliation skills.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

• Experience in the administration of benefits for unionized environments.
• Experience processing electronic documents.

The Voluntary Life Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources & Operations Manager.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

Pension Administrator, bilingual

Job Summary

The Pension Administrator provides administrative services to Pension Plans in such a way as to enable the smooth operation and administration of the plans. In addition, the Pension Administrator acts as a direct liaison with Trustees, employers, and members, and provides information regarding the operation or procedures to the plan consultants or other company staff as needed.

The Pension Administrator is responsible for daily file processing and pension administration related activities.

Qualifications

The Pension Administrator requires a secondary school diploma and the completion of post-secondary courses in a related field. 1 to 2 years of related work experience in an office environment is expected.

The Pension Administrator must possess:

• Sound knowledge of Microsoft Office and standard office administration procedures.
• Sound knowledge of pension related terminology.
• The ability to extract, interpret, and simplify information from various technical sources.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills, as well as strong mathematical and reconciliation skills.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.
• The ideal candidate would also possess:
• Knowledge of the administration of Pension Benefits and of the particular policies for each of the administered groups.
• Experience processing electronic documents.

The Pension Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca

Client Account Assistant, bilingual

Job Summary

The Client Account Assistant provides assistance in the administration of Single- and Multi- Employer Plans and do so in such a way as to enable the smooth operation and administration of the plans.  Some duties include data entry, filing, verifying reports, preparing correspondence, transferring funds to generic accounts, preparing cheques, validating funds for the transfer of claims paid and providing administrative support. 

Qualifications

The Client Account Assistant requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset. At least 1 year of related work experience in an office environment is expected.

The Client Account Assistant must possess:

• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills, as well as strong mathematical and reconciliation skills.
• The demonstrated ability to learn and master new software and technology.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

• Experience in the benefits and/or insurance industry.
• A good understanding of the administration of group benefits and/or life insurance benefits and related terminology.

The Client Account Assistant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca