About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

• group benefits consulting and plan marketing
• plan administration and correspondence
• claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations.

Do you value Service Beyond Expectations^™?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

• you are a dynamic team player with problem-solving skills and lots of initiative; and
• you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
• please feel free to apply for the following available positions

* Most positions based in Ottawa require verbal and written fluency in both official languages.

DISABILITY CLAIMS ADMINISTRATOR, bilingual (Ott) (6 month term contract)

PENSION MANAGER, bilingual

VOLUNTARY LIFE ADMINISTRATOR, bilingual (Ott) (16-month term contract)

CLAIMS ASSISTANT, bilingual (Ott)

OPERATIONS REPRESENTATIVE, bilingual (Ott) 

SERVICE COORDINATOR, bilingual (Ott)

Disability Claims Administrator, bilingual

(6-month term contract)

Job Summary

The Disability Claims Administrator is responsible to provide administrative support and assistance to the Disability Claims department and does so in such a way as to enable the smooth operation of the department.

The Disability Claims Administrator is responsible for the administration of LTD claims with the designated LTD insurance carrier. The Disability Claims Administrator also provides administrative support to clients, members, and insurers and does so in such a way to allow effective and prompt processing of all disability claims. 

The Disability Claims Administrator is responsible for preparing duty related correspondence, responding to client inquiries, administering long term disability claims, administering weekly indemnity claims, assisting the disability team and Manager with administrative functions, and preparing specific group reports on a weekly, monthly or quarterly basis. 

Qualifications

The Disability Claims Administrator requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset.  2 years of related work experience in an office environment is expected.

The Disability Claims Administrator must possess:

• A strong vocabulary of medical terminology.
• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to handle emotionally difficult issues maturely and stand up well under pressure.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

The Disability Claims Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources & Operations Manager.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

 Coughlin & Associates Ltd.

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 

Service Coordonator, bilingual

Job Summary

The Service Coordinator provides support to the Consultants within the Consulting Department with respect to booklet reviews, renewals, marketing exercises data and reporting, presentations, meeting preparation and participation (including meeting minutes), supporting in answering day-to-day questions and coordinating with the Lead Consultant assigned to the account, various departments and carriers (where applicable) The Service Coordinator will also coordinate the setup of new groups and liaise with the Group Administration Department, Claims Department, and the Information Technology Department. The Service Coordinator will work closely with the Consultants, department managers, and team leaders, and will participate in special projects as required.

Qualifications

The Service Coordinator requires a post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. 3 to 5 years of related work experience in an office environment is expected.

The Service Coordinator must possess:

• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Strong mathematical and reconciliation skills.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

• A professional designation in the benefits industry (CEBS).

The Service Coordinator is responsible to work extended hours as requested or as required to meet the job demands and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

Coughlin & Associates Ltd.

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 

Pension Manager, bilingual

Job Summary

The Pension Manager provides leadership as well as manages multi-functional activities of the Pension Department. The Pension Manager is responsible to ensure that the administrative processes and procedures support the effective and efficient delivery of quality services to our clients. Responsibilities include establishing policies and procedures, as well as internal controls, personnel planning to include coaching and directing staff and providing support to the management and consulting teams.  The Pension Manager is also responsible to set goals, resolve problems, and make decisions that enhance the department’s effectiveness. The Pension Manager is responsible for statistical data and reporting and determines own and departmental priorities based on overall organizational goals. 

The Pension Manager is responsible for directing/advising the pension team, directing and facilitating communications both internally and externally, evaluating performance of employees, managing conflict resolutions, customer service, reviewing/approving the work of the pension team staffing, creating/maintaining departmental reporting, strategic planning and carrying out technical activities.

Qualifications

The Pension Manager requires a post-secondary diploma/degree in mathematics or actuarial sciences or a related field or equivalent training acquired from a combination of relevant work experience and education. At least 7 years of related work experience in Pension and at least 3 years direct management experience is expected.

 The Pension Manager must possess:

• Comprehensive knowledge of the administration surrounding Pension Plans.
• Sound knowledge of pension related terminology.
• The ability to extract, interpret, and simplify information from various technical sources.
• In-depth knowledge and understanding in all areas of pension administration for Defined Benefit and Defined Contribution pension plans; including the Federal and Provincial legislation, the Family Law Act and the Income Tax Act (as it pertains to pensions).
• Strong leadership abilities, to include; inspire, motivate and lead employees, excellent interpersonal skills, coordinating workflow and training plans, motivating a team, motivating individual performance, and preparing and delivering performance development evaluations.
• The demonstrated ability to successfully manage multi-functional activities and to function competently in a team environment.
• The ability to manage change while aligning and adjusting milestones and targets in order to maintain forward momentum along with the ability to anticipate, plan, monitor progress and adjust as needed. 
• The ability to create positive atmospheres and an overall team culture that is open, transparent, positive, future-focused and able to deliver success
• The ability to function with a high degree of independence and considerable discretion.
• The ability to act independently as a representative for the management team. 
• Sound knowledge of Microsoft Office, accounting software, and standard office administration procedures.
• Advanced Excel skills
• Excellent grammatical, spelling, and communication skills in both official languages.
• Strong analytical, reasoning and problem solving skills along with strong mathematical and reconciliation skills.
• Knowledge of the principles of accounting practices and banking procedures.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively in order to respond quickly and efficiently to meet numerous, conflicting, and changing deadlines.
• The ability to adhere to and enforce existing company policies and procedures.
• The ability to deal maturely with issues and stand up well under pressure.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

 The ideal candidate would also possess:

• Knowledge and experience of LEAN Management Principles.
• RPA or CEBS designation.
• SOA exam completion

The Pension Manager is responsible to work extended hours as requested or as required to meet the job demands and must agree to do other projects and duties as assigned by the VP, Group Solutions Client Experience.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca  attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Please visit our website for more details: www.coughlin.ca

Coughlin & Associates Ltd.

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 

Voluntary Life Administrator, bilingual

(16-month term contract)

Job Summary

The Voluntary Life Administrator provides administrative and customer service related services to Voluntary Life Insurance Plans, in such a way as to enable the smooth operation and administration of the Group Life Insurance Plans.  In addition he/she is to provide direct liaison with the members of these groups. 

The Voluntary Life Administrator is responsible for the processing of a variety of administrative duties such as applications, death claims, deposits, waivers, database maintenance, filing/records management; customer service; and/or works on related special administrative assignments.

Qualifications

The Voluntary Life Administrator requires a secondary school diploma and the completion of some related post-secondary courses. At least 1 year of related work experience in an office environment is expected.

The Voluntary Life Administrator must possess:

• A good understanding of the administration of Life Insurance Benefits and related terminology.
• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills, as well as strong mathematical and reconciliation skills.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
•  The ability to use tact and discretion to maintain information in the strictest of confidence.

 The ideal candidate would also possess:

• Experience in the administration of benefits for unionized environments.
• Experience processing electronic documents.

The Voluntary Life Administrator is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

 How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources & Operations Manager.

 Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 

Claims Assistant, bilingual

Job Summary

The Claims Assistant is responsible to provide administrative support and assistance to the claims department and does so in such a way as to enable the smooth operation of the Department.

The Claims Assistant is responsible for special allowance message updates, and to provide clerical support to claims assessors by logging mail, sending correspondence, ordering supplies, data and document maintenance, processing cheque stop-payments and other administrative tasks. 

Qualifications

The Claims Assistant requires a secondary school diploma. Post-Secondary courses in a related field will be considered an asset. 3 months of related work experience in an office environment is expected.

The Claims Assistant must possess:

• Sound knowledge of standard office administration procedures and Microsoft Office.
• Excellent grammatical, spelling, and communication skills.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

The ideal candidate would also possess:

•  Bilingualism in both official languages. 

The Claims Assistant is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, butadvise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 

Operations Representative, bilingual 

Job Summary

The Operations Representative provides administrative support to the Human Resources & Operations department and does so in such a way as to ensure the smooth operation of the company as whole.

The Operations Representative provides various office support services such scanning documents, sorting, distribution of mail, data entry, reception duties and member ID card production. Other administrative duties extend to providing back up support to most positions within the Human Resources & Operations department which includes mail room duties, inventory, and local pick up and deliveries may also be required.

Qualifications

The Operations Representative requires a secondary school diploma. Post-Secondary courses in a related field will be considered an asset. At least 1 year of related work experience in a related field, such as business administration of document management is expected.

The Operations Representative must possess:

• Sound knowledge of standard office administration procedures and Microsoft Office.
• Experience with Content Management Systems (electronic documents, records, business processes).
• Excellent grammatical, spelling, and communication skills in both official languages.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.
• A valid class “G” driver’s license and have the use of an automobile.

The Operations Representative is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Coughlin & Associates Ltd.
466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca