About Coughlin & Associates Ltd.

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

• group benefits consulting and plan marketing
• plan administration and correspondence
• claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations.

Do you value Service Beyond Expectations^™?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

IF...

• you are a dynamic team player with problem-solving skills and lots of initiative; and
• you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
• please feel free to apply for the following available positions

* Most positions based in Ottawa require verbal and written fluency in both official languages.

CLAIMS ASSESSOR, bilingual, (Ott)

CLIENT ACCOUNT CLERK MEPS, bilingual

Claims Assessor, bilingual

Job Summary

The Claims Assessor is required to handle the daily volume of telephone inquiries as well as process group plan member health & dental claims by applying established policies and procedures, and to respond to inquiries related to claims, benefits payable, and general group plan policies.    

The Claims Assessor is responsible for assessing medical and/or dental claims by applying a wide range of parameters for our group plans, responding to inquiries (either by telephone, written, web portal, e-mail, and/or walk-in), and performing other related administrative duties.   

Qualifications

The Claims Assessor requires a secondary school diploma. Post-secondary courses in a related field will be considered an asset.   At least 1 year of related work experience in an office environment is expected. 

The Claims Assessor must possess:

• A good vocabulary of medical and dental terminology.
• Sound knowledge in the concept of group or individual benefits administration.
• Sound knowledge of Microsoft Office and standard office administration procedures.
• The demonstrated ability to learn and master new software and technology.
• Excellent grammatical, spelling, and communication skills in both official languages.
• The ability to maintain good public relations, both within and outside the organization.
• The ability to extract and interpret or simplify information from various technical sources. 
• Strong mathematical and organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

 The ideal candidate would also possess:

• Training in industry related courses provided by CEBS (Certified Employee Benefits Specialists), LOMA (Life Office Management Association), or the ICA (International Claims Association).
• Experience processing electronic claims.

The Claims Assessor is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager.

How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca 

Client account clerk MEPS, bilingual

Job Summary

The Client Account Clerk provides administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans.  This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, enrolments, terminations, beneficiaries, etc.  

The Client Account Clerk is also responsible for the preparation of premium reports, data entry, reconciliations, customer service, filing, and verification of billings and remittances. 

Qualifications

The Client Account Clerk requires a secondary school diploma and the completion of some post-secondary courses in a related field. At least 1 year of related work experience in an office environment is expected. 

The Client Account Clerk must possess:

• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent grammatical, spelling, and communication skills in both official languages.
• Superior data entry skills and strong mathematical and reconciliation skills.
• The demonstrated ability to learn and master new software and technology.
• The ability to maintain good public relations, both within and outside the organization.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time   effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence. 

The ideal candidate would also possess:

• Experience in the benefits and/or insurance industry.
• Experience using accounting software. 

The Client Account Clerk is responsible to work extended hours as requested or as required to meet the job demands, and must agree to do other duties as assigned by the manager. 

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations™, apply today.

 How do I apply?

Interested applicants should forward a resume and covering letter stating their salary expectations to hr@coughlin.ca attn: Human Resources Generalist. 

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. 

Please visit our website for more details: www.coughlin.ca466 Tremblay Road

466 Tremblay Road
Ottawa, ON   K1G 3R1
Fax: 613-369-4273
E-mail: hr@coughlin.ca