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Ottawa office
466 Tremblay Road
Ottawa, ON K1G 3R1

Tel: 613-231-2266
Fax: 613-231-2345
Toll Free: 1-888-613-1234
Winnipeg office
1403 Kenaston Boulevard
Winnipeg, MB R3P 2T5

Tel: (204) 942-4438
Fax: (204) 943-5998
Toll Free: 1-888-204-1234


March 31, 2020


Coughlin & Associates Ltd. is actively monitoring the novel coronavirus (COVID-19) outbreak and communicating directly with our clients as updates become available. You’re likely wondering how this affects your group benefit coverage.

Group Travel Medical Emergency

Given the Official Global Travel Advisory, Canadians are to avoid non-essential travel outside of Canada until further notice. To limit the spread of COVID-19, many countries have put in place travel or border restrictions and other measures such as movement restrictions and quarantines. Canadian travellers should return to Canada as soon as possible, however there may be outside factors that are preventing you from returning home immediately.

Many airlines are suspending flights. Many airports are closing, preventing flights from leaving. Exit bans are becoming more frequent. New restrictions may be imposed with little warning. As a result, your travel plans may be severely disrupted and you may be forced to remain outside of Canada longer than expected.

Kindly refer to the Government of Canada’s Travel Advice and Advisories page (Travel Advisory) for most up-to-date information as advisories can change daily. Canadians can also stay safe and up to date with the latest information and updates provided by Public Health Authority of Canada and the World Health Organization (WHO).

It is important to note that travel advisories issued by the Government of Canada may impact your group travel medical emergency insurance.  The safety of the insured is of utmost importance to insurance carriers. However, each insurance carrier has different policy terms when it comes to emergency travel insurance.  If you remain outside of Canada and have any concerns about your coverage, please contact your travel insurance provider directly with questions.   


Kindly contact disabilityclaims@coughlin.ca (for Ottawa clients) or wdisabilityclaims@coughlin.ca (for Winnipeg clients) to answer any questions, obtain forms, or submit disability claims.

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March 31, 2020
UPDATE: COVID-19 Coughlin & Associates Ltd. is act...